WARRANTY & SUPPORT
Comprehensive warranty coverage for your peace of mind.
Standard Warranty
Every PREMEX product comes with a standard 5-year warranty from the date of purchase. We stand behind the quality of our equipment.
25+
Years Experience
EV Grade
Cells Used
500+
Satisfied Customers
Pan India
Delivery Service
Premex CARE+
Dedicated warranty & support platform for all Premex products.
Warranty FAQ
Coverage Details
| Component | Standard (2Y) | Extended (5Y) | Notes |
|---|---|---|---|
| Battery Cells | ✓ | ✓ | Full coverage |
| BMS (Battery Management System) | ✓ | ✓ | Full coverage |
| Casing & Terminals | ✓ | ✓ | Full coverage |
| Charging Circuitry | ✓ | ✓ | Full coverage |
| Normal Wear & Tear | ✗ | ✗ | Not covered |
| Damage from Misuse | ✗ | ✗ | Not covered |
How to File a Claim
1
Contact Support
Reach out to our support team with your product details and issue description.
2
Submit Documentation
Provide proof of purchase and warranty certificate along with photos of the issue.
3
Claim Assessment
Our team will review your claim and determine coverage eligibility.
4
Service or Replacement
We will arrange repair or replacement at an authorized service center.